FAQ'S
It basically takes 1-2 business days.
No! Currently we are only selling only in USA!
Simply email us at support@directfatch.com with your order ID for any questions about shipping status, and any other worries you might have. Our customer service team will be in touch within 24 hours. We are always glad to assist you.
After you have completed the purchase, you should receive a confirmation email from us. Please also check your spam mail and promotions tab (gmail) for the order confirmation email if you are unable to locate the confirmation email.
Simply email us at support@directfatch.com with your order ID for any questions about shipping status, and any other worries you might have. Our customer service team will be in touch within 24 hours. We are always glad to assist you.
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
Just after your order has been successfully placed.
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.